Lay Away
PUT IT ON LAY-BUY
CUSTOMER QUESTIONS & ANSWERS
| QUESTIONS | ANSWERS |
| Checkout | |
| Is it safe & secure | All LAY-BUY payments are automatically setup in PayPal |
| Can customer select the down-payment % they want to pay | Customer is presented with a dropdown to select the down-payment they want to pay |
| Can customer select how many months they need to pay-off the balance | Customer is presented with a dropdown to select how many monthly installments |
| Cost | |
| Are there any ongoing costs | No ongoing costs - only a once-off 1.9% admin fee, payable to Lay-Buys |
| Are there any interest charges | No interest charges ever |
| Are there any late fees | No late fees ever |
| Post Order | |
| When do I receive the goods | Customer receives their goods after their final payment |
| How are Lay-Buy installment payments paid | Lay-buy installment payments are auto-paid from your linked card in your PayPal setup |
| How do I ensure all Lay-Buy installment payments are paid | Customer to ensure there is always funds available |
| Can a customer manually make payments towards their Lay-Buy order | No - all Lay-buy payments are automated via a recurring profile in your PayPal setup |
| Can a customer settle a LAY-BUY earlier | Yes - please contact store to revise payment plan. Customers cannot revise themselves |
| Can a customer change the amount of months on their LAY-BUY payment plan | Yes – please contact store to revise payment plan. Customers cannot revise themselves |
| What happens if a payment is missed | PayPal will then auto attempt again in 5 days, two more times |
| Is the customer and merchant told about a missed Payment | Yes, PayPal send an email notification to both parties |
| How does a customer catch up a missed payment | Seller will invoice customer for missed payment, and move status in SHOPIFY to paid |
| Can a customer see their payment plan | Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments |